The term inside sales refers to the process of selling from an office via online channels like email or social media, phone calls, and other platforms. Rather than travelling to meet clients, Inside sales professionals follow up with leads from a remote location, or cold call potential customers to access new opportunities. Professionals in inside sales can sell both products and services.
An inside sales rep, or inside sales agent is a common member of the modern sales team. These professionals play a fundamental role in acquiring new customers and leads, by reaching out to potential clients through a host of different communication methods.
Inside sales representative responsibilities can range all the way from cold calling lists of potential contacts, to pitching unique sales opportunities to individual clients with account-based selling techniques. An inside sales representative is comfortable making dozens of calls each day, generating interest for your business, working with channel partners, qualifying prospects, and closing sales.
An Inside Sales rep will cover all aspects of inside sales, starting with tracking down new sales opportunities, to connecting with accounts and closing deals. The exact tasks of an inside sales agent can differ depending on their specific role. Most often, tasks include:
An Inside sales representative is a talented individual, confident in their ability to communicate with potential clients. These individuals often have a range of skills they put to use during their daily activities including:
The salary of an Inside Sales Representative often differs depending on factors like skill level, location, and the kind of business they’re working for. On average, US professionals can expect to earn at least $50,162 annually.
Becoming an inside sales rep is simple enough. First, you’ll need to gain your high school diploma, then begin cultivating skills in areas like customer service, sales, and research through experience. You can develop all kinds of skills through entry-level jobs and volunteering.
Some sales professionals access specialist certifications like Certified Inside Sales Professional accreditation. Once you’ve developed your skills, you’ll need a strong resume that highlights your sales talents, and you should be willing to complete regular on-the-job training to keep your talent on-par with the other members of your team.
Some inside sales representatives can work their way up to the position, starting with an entry-level sales or customer service role.
If you’re good at building relationships with people and you’re confident in connecting with new customers, then a job as an inside sales rep could be ideal for you. Inside sales representatives work in fast-paced environments that are rarely boring. Although there are challenges to address, and sales quotas to meet, you’ll have the opportunity to meet new and interesting people regularly.
People who can handle stress well and respond well to challenges will often thrive in an inside sales position. You’ll also feel confident in this job if you’re comfortable using various platforms for communication.